By Sam Agona
If you stopped anyone on the
streets who is keen on using mobile, telephone services and or internet
services sought from telecom providers in Uganda. They would all tell you one
thing! Poor Service; the poor service could range from;
ü Dropped calls
ü Slow data speeds
ü Poor billing systems
ü System unavailability
ü High cost of access to service
ü Poorly informed customer care attendants
ü Poor speech quality in the country side
ü Blocked calls for long hours mainly in the
countryside
ü Among other challenges
The article linked, is my view on how poor coverage can be tackled by Ugandan telecoms; this piece was submitted to ICT Africa as a writing contest for ICT Africa writing contest, which I graciously won.
Enjoy.
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